Terms and Conditions for Itinerary Booking

Thank you for your interest in Easy-Travel In China tours. We are so pleased to provide you the best services for you China travel. Please read the following terms and conditions carefully and make sure you understand them. These agreements are in place to protect you and your party members, our distinguished guests, and Easy-Travel In China, in booking a tour itinerary.

Reservation and Payment

After receiving your tour inquiry, our professional travel consultant will work on it efficiently and offer you one-on-one dedicated services. She will answer all of your questions and provide expert suggestions and travel plans until you are satisfied. As soon as we receive your confirmation and deposit, we will make the reservations for your tour.

Ten percent (20%) of the tour total price is required as a deposit to confirm your tour. A reservation for your tour will not be considered firm until the deposit is received. By sending the deposit, you agree to our Terms and Conditions. The final or full payment is required 20 days prior to the start of the tour.

Payment methods: We accept payment by Wire/Bank Transfer, Credit Card, Paypal, Wechat and Alipay.

Cancellation and Refund

It would be disappointed if you had to cancel the tour booking, but we understand it is sometimes necessary. Easy-Travel In China has a favorable refund policy to minimize your losses as below.

I. 20 or more days before the start date: There is no cancellation fee except for the actual losses caused by air/hotel/cruise cancellation.
II. 19 to 10 days before the start date: 20% of the total price (deposit).
III. 9 to 5 days before the start date: 50% of the total price.
IV. Cancellation within 4 days of the start: 100% of the total price.

If you cancel the trip, you should inform us by written notice. We will calculate your refund based on the day (by Beijing time) when we receive the written cancellation. All refunds will be processed within 20 days of receipt of your cancellation.

Alteration of the Itinerary

For any changes made prior to the beginning of the tour, there will be no charge for our services. However, if in case there are any costs due to the reservation changes, you will be responsible to pay for this part.

After the tour begins, any extra charges caused by clients' changes will be added to the total. Any unused portion is neither refundable nor exchangeable.

We reserve the right to decline to accept or retain any person as a passenger should such person's health or mental condition or physical infirmity or general deportment impede the operation of the trip or the rights, welfare or enjoyment of other passengers.

Passports and Visas

Please make sure you have a valid passport and visa before leaving for China. After we receive your deposit, we will send you a free official invitation to assist you in obtaining your visa. For those who may be qualified for a 144-hour visa free stay, we suggest you confirm this with your local embassy or consulate.

Dietary Requirements

Please inform us if you have food allergies of any type. Vegetarian, vegan or gluten free meals can be pre-considered. If you are a vegetarian, please confirm if you eat egg, cheese, yoghurt or fish etc. Previously inform us your food dislikes.

Additional Information

We suggest that you purchase travel insurance that covers a wide range of unforeseen losses and damages, including baggage damage, flight delays and cancellations.

Please be sure to check carefully your international and domestic air tickets you purchased so that you are fully aware of the policies of the airline companies.

Upon checking in at hotels, guests are expected to offer a valid credit card authorization to guarantee payment of any possible personal expense (e.g. laundry) during your stay.

The majority of 4 to 5-star hotels in China are equipped with the central air conditioning. It will be turned on in winter and summer days, however, during the transition seasons in spring and autumn, the hotel will decide whether to turn on the air conditioner according to the actual weather conditions on that day, which is out of our control.

We arrange no any stops at the commission-based tourist shops or factory stores, but some attractions may have a shop at their entry or exit so we cannot avoid passing through them. For travelers who want to shop for gifts or souvenirs, the marketplace is a good choice.

Responsibility

The responsibility of our company, parent company and affiliated companies is strictly limited. As a tour operator, we organize, promote, and sell tour programs consisting of certain travel services, including guide service, local transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programs are independent contractors and they are not agents or employees of ours.

We reserve the right to choose trains and flights we have arranged for you in the itinerary, and we guarantee that your tour will go smoothly unless the flights or trains are delayed or cancelled.

We will take benefits and losses of any fluctuations, lower or higher in airfares, cruise fares, currency devaluation, entrance tickets increases, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.

To help customers have a better understanding on levels of the hotels arranged in our tour itineraries, we display stars to some hotels depending on their accommodation facilities, services and average review scores on platforms. Please be aware that the actual star ranking might be different from that of local regulations, independent third parties or accommodation providers themselves.

We are not responsible for acts of terrorism, political unrest, war, earthquake, landslide, delay or cancellation of the trains, flights or cruises. But we will try our best to assist you in these situations.

We are not responsible for any unauthorized extra services that the client arranges with the local agent, local guide or the driver beyond the confirmed itinerary. In this case, we do not accept any responsibility for extra expenses on shopping, attractions, destinations etc., but we will help our clients deal with the problems if any damages or losses occur. Our mission is to provide an exceptional travel experience to every person who travels with us.

Complaints and Claims

Whenever and wherever you are not satisfied with any service of our tours, please let your travel consultant know immediately by email, phone or through your local tour guide, so that we can solve the problem as soon as possible and prevent it from happening again. Our support team will ensure you have an exciting and rewarding experience.

Thank you.